[LAUNCHING IN AUGUST 2017]
The veterinary-client relationship forms a central part of veterinary work, and our ability to achieve the best outcomes for our patients. We also derive a significant amount of job satisfaction from working with people on a daily basis. But, at times, we can experience difficult interactions with our clients.
This course aims to support you to develop the communication and management skills to better navigate difficult client encounters. The course is relevant for anyone working in a clinical veterinary environment, and is suitable for an international audience.
Although designed to support you over 30 days, the course is entirely self-paced; you can engage with the learning materials at your own speed. Learning is supported through live webinars (which are recorded and can be viewed at a later date), bite-size podcasts, selected readings, discussions, and reflective work. This course takes 6 hours to complete and a certificate of participation will be provided at the end.
The course will launch in August 2017 - to pre-register, use the enroll button above. If you have any questions, please contact us at firstname.lastname@example.org
Jenny Moffett is a healthcare coach specialising in communication, well-being and career topics. She holds a veterinary degree from the Royal Veterinary College, a Diploma in Coaching and Mentoring from the Institute of Counselling, and is an Institute for Healthcare Communication-accredited coach. She is a member of the Royal College of Veterinary Surgeons and the European Mentoring and Coaching Council. Jenny has over a decade's experience in helping members of the veterinary profession to get the most out of their qualifications and experience.
Jenny is also Managing Director of SkillsTree (www.skillstree.co.uk), supporting healthcare professionals in developing both personally and professionally within their careers.