[LAUNCHING IN AUGUST 2017]
The veterinary-client relationship forms a central part of veterinary work, and our ability to achieve the best outcomes for our patients. We also derive a significant amount of job satisfaction from working with people on a daily basis. But, at times, we can experience difficult interactions with our clients.
This course aims to support you to develop the communication and management skills to better navigate difficult client encounters. The course is relevant for anyone working in a clinical veterinary environment, and is suitable for an international audience.
Although designed to support you over 30 days, the course is entirely self-paced; you can engage with the learning materials at your own speed. Learning is supported through live webinars (which are recorded and can be viewed at a later date), bite-size podcasts, selected readings, discussions, and reflective work. This course takes 6 hours to complete and a certificate of participation will be provided at the end.
The course will launch in August 2017 - to pre-register, use the enroll button above. If you have any questions, please contact us at email@example.com
Jenny is a life and career coach with a background in medical communication skills. She is a qualified veterinarian, holds a Masters in Science Communication, and is a communication skills coach with both European (NUVACS, UK) and US (Institute for Healthcare Communication) credentials. She is a widely published author, and speaks regularly at international clinical and educational events.
Jenny is Managing Director of the coaching and training business SkillsTree Ltd. SkillsTree aims to support healthcare professionals in developing both personally and professionally within their careers.